Refund Policy

At Aquascape Bonsai, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Returns

  • You have 7 days from the date of receipt to request a return.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Proof of purchase is required to process your return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and the credit will be applied to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at sale@aquascapebonsai.com.

4. Non-Returnable Items

  • Gift cards
  • Custom or personalized products
  • Items marked as final sale

5. How to Initiate a Return

To start a return, please contact our customer service team with the following details:

  • Order number
  • Reason for return
  • Photos of the item (if applicable)

Contact us at:

6. Late or Missing Refunds

  • If you haven’t received a refund within the stated time frame, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at sale@aquascapebonsai.com.

Thank you for shopping with Aquascape Bonsai. If you have any questions or need further assistance, do not hesitate to reach out to us.