Thank you for visiting and shopping at Aquascape Bonsai. The following are the terms and conditions that constitute our Shipping Policy.

1. Processing Time

• All orders are processed within 3 - 14 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on your location and shipping option chosen:

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days
• International Shipping: 7-20 business days

*Delivery delays can occasionally occur.

3. Shipping Destinations

We ship to most countries worldwide. However, there may be restrictions on some products in certain countries. If we are unable to ship to your location, we will contact you promptly.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment status.

5. Customs, Duties, and Taxes

Aquascape Bonsai is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damages

Aquascape Bonsai is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our customer service team to file a claim. Please save all packaging materials and damaged goods for proof.

7. Returns

For information about returns, please visit our Refund Policy page.

8. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

• Email: sale@aquascapebonsai.com
• Phone: +84 931 289 399
• Address:
  • 8105 Westminster Blvd, Westminster, CA 92683, USA
  • 113 Khu 6 Dap Cau, Bac Ninh 790000, Vietnam

Thank you for choosing Aquascape Bonsai. We appreciate your business and strive to provide the best shipping experience possible.